Support & FAQs

General Questions

Where can I buy Frankie4 footwear?
You can shop our full collection online at frankiefootwear.com.

Do you have physical stores?
Frankie4 is primarily an online retailer, but our shoes are available at select stockists. Check our website for updates on stockist locations.

How do I find the right size?
We provide a detailed sizing guide on our website to help you choose the perfect fit. Measure your feet and refer to the guide before ordering.

Orders & Shipping

How long does shipping take?
Delivery times vary depending on your location. Standard shipping usually takes 3–7 business days.

Do you offer international shipping?
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by destination.

Can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of purchase, provided the shoes are unworn and in their original condition.

How do I process a return?
Log in to your account on frankiefootwear.com and follow the returns process. Once approved, you’ll receive instructions for sending the shoes back.

Do you offer exchanges?
Yes, you can exchange for a different size or style. Initiate the exchange process through your online account.

Product Care

How do I care for my Frankie4 shoes?
We recommend using a protective spray for suede and leather shoes. Clean with a damp cloth and store in a cool, dry place.

Are your shoes waterproof?
While our shoes are water-resistant, we recommend avoiding prolonged exposure to wet conditions.

Still Need Help?

For further assistance, visit our Contact Us page on frankiefootwear.com, and our team will be happy to help.