Returns & Exchanges
We want you to love your FRANKIE4 shoes, but if they’re not quite right, we’re here to help.
Returns Policy
You have 30 days from the date of delivery to return unworn, undamaged items in their original packaging for a refund or exchange. Please note:
- Sale items are final and cannot be returned or exchanged.
- Return shipping costs are the customer’s responsibility.
- Refunds will be processed to the original payment method within 5–7 business days after we receive your return.
How to Return
- Visit frankiefootwear.com and log in to your account.
- Navigate to “Order History” and select the item(s) you wish to return.
- Follow the prompts to generate a return label and packing slip.
- Securely package the items and attach the label.
- Drop off at your nearest post office or shipping provider.
Exchanges
For size exchanges, initiate a return as above and place a new order on our website. We recommend checking stock availability first.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery for assistance. Proof of purchase may be required.
International Returns
Customers outside our primary region are responsible for return shipping costs and any applicable customs fees. Refunds will exclude original shipping charges.
For further questions, please refer to our FAQ section or reach out via the contact form on our website.